Our Policy for Protecting Your Privacy
We are committed to respecting and protecting the privacy of anyone using our website and services and we treat all information our visitors and customers share with us as confidential. In general you can visit our website without telling us who you are and without revealing any information about yourself. If however you decide to use our services, for example if you book a chimney sweep appointment, a stove installation or you purchase an item from our online shop, we will capture and store the following personal information – your name, address, phone number and email address.
We will not share this information with anyone other than those required to deliver the service you have requested. For example for stove installations, the installation team will need to know your address and we sometimes use couriers to deliver stoves. We may use your personal information to contact you again in the future, for example to send email reminders for chimney sweep appointments.
We do not capture any payment or financial information such as credit or debit card details, onto our website. If you make a purchase from us, you will be redirected to PayPal to capture and process that payment. We have no access to any payment information you enter into PayPal.
We sell products such as wood burning stoves, multi-fuel burning stoves, fireplace surrounds, chimney balloons and logs. We source the products we sell from a variety of suppliers and we do not provide any warranty or guarantee for these products. This is the sole responsibility of the manufacturers themselves. We are not liable for any damage or defect in any of the products we sell but we will always help our customers where possible in their efforts to resolve any dispute with a manufacturer, due to a damaged or faulty product purchased from us.
We use couriers to deliver some products and others are sent via Royal Mail. We are not responsible for any issues with delivery but we will always help our customers where possible in their efforts to resolve any delivery related dispute or issue.
If you have any questions or concerns about any aspect of our service, please Get In Touch.