Terms & Conditions

OVERVIEW

This website is operated by Brighton Chimney Sweeps, please read our Terms & Conditions carefully. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms & Conditions.

Throughout the site, the terms ‘we’, ‘us’ and ‘our’ refer to Brighton Chimney Sweeps. Brighton Chimney Sweeps offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, suppliers and / or contributors of content.

By visiting, accessing or using any part of our website and / or purchasing something from us, you have engaged our services and agree to be bound by our Terms & Conditions. If you do not agree to any or all of our Terms & Conditions, then you should not engage our services or purchase anything from us and you should leave the website now.

You may not use our products or services for any illegal or unauthorised purpose nor may you, through the use of any of our services, violate any laws (including but not limited to copyright laws).

You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and / or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. A breach or violation of any of our Terms & Conditions will result in an immediate termination of any or all services that you have engaged in.

We reserve the right to refuse service to anyone for any reason at any time.

WEBSITE CONTENT

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the services we provide, products that we sell or content contained within the website, including any written text and imagery, without express written permission from us.

YOUR PERSONAL INFORMATION

When purchasing from our online shop or booking our services online, you will be required to provide payment using a debit or credit card. By agreeing to these Terms & Conditions you confirm that the card you use is yours, or that you have permission from the card holder to use their card to make the payment.

We do not capture any credit card details on this website. If you purchase a product or service from us you will be redirected to PayPal to process your payment. More information on how we manage your personal information can be found on our Privacy Policy page. Stripe have their own Terms & Conditions and Privacy Policy with regards to any personal information captured or processed via their website or online tools.

You understand that the submission of your personal information, i.e. information that you provide on contact forms within the site, may be transferred un-encrypted.

CHIMNEY SWEEPING

Chimney Sweep Appointments include:

  • Visual inspection of the chimney stack, pot and any chimney cowls, from street level
  • Full sweep of the fireplace, flue & stack using appropriately sized brushes and rods
  • Smoke ‘draw’ test to check smoke is being pulled up the flue properly
  • Certificate confirming the sweep has been completed with feedback and comments
  • Clean and tidy the area around the fireplace, removing all soot and debris from the property
  • Loyalty discounts for returning customers
  • Friendly and helpful advice, all included!

 
PLEASE NOTE: We do not provide a birds nest removal service. If we find a nest and we can dislodge it with brushes whilst sweeping, we will. But nest removal, whether from birds, bees, squirrels, mice, rats etc, should be undertaken by a professional pest control company.

If you cancel your appointment within 24 hours of the appointment date and have already paid online, we reserve the right to make no refund. If you have not paid online we reserve the right to issue an invoice for the full cost of the appointment. This is because we will not have enough time to fill your appointment slot and would therefore lose income through no fault of our own.

If we attend an appointment and we are unable to sweep your chimney through no fault of our own, e.g. there is no one present to let us into the property, the flue is not accessible (it’s bricked up or there is an appliance fixed in place that prevents access to the flue), the chimney stack has been removed etc, we reserve the right to charge the full fee as we have attended the appointment as arranged and we have no time to fill your appointment slot.

If you have paid online and wish to cancel your appointment more than 24 hours before the appointment date and time we will refund you your payment via Stripe minus the transaction fees that Stripe charge us.

OUR ONLINE SHOP, SERVICES & PARTNERS

We do not manufacture any products ourselves, we source them from reputable partners and work with our partners to deliver our services.

We set all prices for the products that we sell, often lower than recommended retail prices. We are able to achieve this as we do not have retail premises and only sell online so we are able to keep costs down.

All descriptions of products or product pricing are subject to change without notice at any time. We reserve the right to modify or discontinue any service or products we offer without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any aspect of our service or any products that we sell.

We have made every effort to display as accurately as possible the colours and images of our products that appear in our online shop. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

Partners
We are a partner of GW Sweeps and CM Sweeps. They are HETAS trained and accredited stove installers and we recommend their stove installation service.
We are a partner of Classic Mantels and re-sell their fireplace surround product range.

All of our partners have their own Terms & Conditions of service and Privacy Policy. We do not accept any responsibility or liability for the services they provide, we offer no guarantee or warranty on any of their products that we sell. All stoves come with manufacturers warranties.

DELIVERY

Fireplace Surrounds
Fireplace surrounds are delivered to mainland Uk addresses, directly from the factory. The price varies depending on your location. We will; contact you to arrange a suitable delivery date and time.

RETURNS POLICY

We are a responsible business and believe in providing a duty of care to our customers and suppliers. Much of our business is through recommendation and that is due to the high standard of service we deliver. We are proud of our reputation and we work with our customers and suppliers to resolve any issues or disputes regarding any product or service purchased through us.

If there are any issues with any service or product that we deliver or sell, it must be reported in writing within 14 days of receipt. Stoves and fireplace surrounds go through rigorous quality checks before leaving the factory and we will accept no responsibility for any damage that occurs after delivery. Any concerns must be raised immediately so we can take appropriate action to find a resolution.

CONTACT

If you have any issues with any service or product you have purchased from us, please call on 01273 726 989 or 07742 829 848, or by email at info@brightonchimneysweeps.co.uk.

To Book A Professional Chimney Sweep In Brighton & Hove, Get In Touch Today To book a chimney sweep appointment, call us on 01273 726 989 or 07742 829 848. Alternatively you can book online using our simple Online Booking Tool. It is quick and easy to use, you can select the date and time that suits you and pay securely with a debit or credit card via Stripe. Stay safe when using your fire or stove, keep your chimney clean!